Terms of Use Last updated: July 30, 2026
1. Acceptance of these terms
By creating an account on or using WorkTown (the "Platform"), operated by WorkTown Inc. ("we", "us"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use the Platform. You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction.
2. What WorkTown is
WorkTown is a marketplace that connects people and businesses seeking residential or commercial cleaning services ("Clients") with independent service providers, employees of provider organizations, and cleaning enterprises ("Providers"). We do not employ independent Providers, supervise their day-to-day work, or guarantee the quality, legality, safety, suitability, or outcome of any cleaning service. We provide the technology, payment processing, messaging, scheduling, and trust-and-safety tools for the transaction. The cleaning service itself is provided by the Provider, not by WorkTown.
3. Accounts and eligibility
You must provide accurate, current, and complete information when creating an account, and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use. We may suspend or terminate any account that violates these Terms, that we reasonably believe has been used fraudulently, or where required by law.
4. Provider verification
We verify Provider identity through Stripe Identity. We do not currently run criminal background checks unless a separate background-check flow is clearly disclosed and consented to. Clients may use platform messaging to ask legitimate service-related questions before or after booking, but may not use the Platform to harass, discriminate, solicit off-platform services, or request protected personal characteristics. We make commercially reasonable efforts to flag Providers who fail verification, but we do not guarantee the accuracy, completeness, or current validity of any verification result. Clients remain responsible for their own assessment of any Provider.
5. Bookings, scheduling, and access
When a Client confirms a booking, the Client authorizes the Provider to enter the indicated service address at the agreed time and is responsible for providing safe, lawful, and reasonable access to the premises. Clients must disclose relevant hazards, pets, building rules, parking instructions, fragile items, and service expectations. Providers are responsible for arriving prepared, performing accepted services with reasonable care and skill, complying with applicable laws, and declining or stopping work they reasonably believe is unsafe, unlawful, outside scope, or abusive. We are not responsible for losses caused by delays, no-shows, unsafe conditions, user misconduct, or failure to provide access.
6. Quotes and service contracts
A Client's quote request, scope description, and target budget are invitations to negotiate and are not offers, contracts, or payment authorizations. A Provider proposal is the Provider's offer on the displayed scope, exclusions, schedule, staffing, price, taxes, milestones, acceptance criteria, and cancellation terms. Selecting a proposal only advances it to final review. Except where the Platform expressly says support review is required, the service contract is formed only when the Client completes the final confirmation, identifies the authorized signer, expressly agrees to the displayed proposal version, and authorizes the displayed payment step. The Provider is the supplier and contracting party for the cleaning services; WorkTown provides the marketplace and payment technology and is not the supplier of those services.
WorkTown preserves an immutable electronic record of the accepted proposal, signer assent, incorporated Terms version, and formation time and makes a retainable copy available to both parties. A change to scope, schedule, or price does not amend the contract unless it is recorded and accepted through the Platform. A recurring proposal must identify its frequency and whether it ends on a stated date or continues until cancelled. Either party may end future, unperformed visits through the available cancellation controls; any fee applies only as disclosed for an affected scheduled visit, not merely because future visits are ended.
7. Payments and Stripe
Payments are processed by Stripe under Stripe's own terms. By saving a card or paying for a booking, you authorize WorkTown (via Stripe) to pre-authorize and later capture the amount displayed at booking, including taxes, fees, and any agreed adjustments (e.g. additional time). WorkTown may also collect a service fee, separately itemized. Receipts are made available through your account.
A business job created and managed through WorkTown's designated off-platform payment feature is an expressly authorized exception to the prohibition on off-platform solicitation. The Client pays the Provider directly, outside WorkTown. WorkTown does not collect, hold, protect, refund, or pay out that payment, and WorkTown and Stripe payment protections do not apply. The Client and Provider are responsible for accurate records and for determining, reporting, collecting, and remitting any applicable taxes. They must use the off-platform payment controls to record collection and confirmation or flag a discrepancy.
8. Cancellations and refunds
You may cancel a booking before the agreed start time, subject to any cancellation policy displayed at confirmation. Last-minute cancellations or no-shows by a Client may forfeit part or all of the pre-authorized amount, at our reasonable discretion. If a Provider cancels or fails to perform, you may be entitled to a refund, credit, rebooking, or other remedy we consider reasonable based on the evidence available. WorkTown may help review and mediate service complaints, but support review is not a guarantee of compensation or an admission of fault. Contact support within seven (7) days of the scheduled service.
9. Acceptable use
You agree not to: (a) use the Platform unlawfully or for any abusive, fraudulent, discriminatory, harassing, or deceptive purpose; (b) impersonate any person or misrepresent your affiliation; (c) attempt to circumvent payment, verification, fees, or safety features; (d) collect, scrape, or harvest data about other users; (e) interfere with the Platform's operation; (f) post content that is illegal, defamatory, infringing, or that contains malware. Violations may result in suspension, termination, and legal action.
10. User content and license
You retain all rights in content you submit (messages, photos, notes, reviews). By submitting it, you grant WorkTown a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and use it for operating, providing, and improving the Platform, including for trust-and-safety reviews. You represent that you have the rights necessary to grant this license.
11. Disclaimers
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, safety, or uninterrupted operation. WorkTown does not warrant that any Provider is suitable for a particular Client or location, that any Client is suitable for a particular Provider, or that services performed by any Provider will meet expectations or any particular standard.
12. Limitation of liability
To the maximum extent permitted by law, WorkTown, its officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, business opportunity, personal property, or service enjoyment, arising out of or in connection with the Platform, user conduct, premises conditions, or any Provider's services. WorkTown is not liable for personal injury, property damage, theft, misconduct, discrimination, harassment, or other acts or omissions of Clients, Providers, enterprises, or third parties except to the extent liability cannot legally be excluded. Our aggregate liability for any claim is capped at the greater of (a) the total platform fees you paid to WorkTown in the 6 months preceding the claim, excluding amounts passed through to Providers or third-party providers, or (b) one hundred Canadian dollars (CAD $100).
13. Indemnification
You agree to defend, indemnify, and hold harmless WorkTown and its affiliates from and against any claims, damages, losses, and reasonable expenses (including legal fees) arising out of (a) your use of the Platform, (b) your breach of these Terms, (c) your violation of any law or third-party right, (d) content you submit, (e) your services as a Provider, or (f) your premises, instructions, pets, guests, or property as a Client.
14. Disputes and arbitration
Most issues are best resolved by contacting support@cleaninghub.app first. We will make commercially reasonable efforts to review evidence, facilitate communication, and propose a practical resolution, but we are not required to decide every dispute or provide compensation. Any dispute that cannot be resolved informally will be governed by the laws of the Province of Ontario, Canada and, to the maximum extent permitted by law, resolved by confidential, final, and binding arbitration seated in Toronto, Ontario, before a single arbitrator. If arbitration is not permitted by mandatory law, the dispute will be submitted to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless mandatory consumer-protection rules require otherwise. Class actions, class arbitrations, jury trials, and representative proceedings are waived to the maximum extent permitted by law.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via the Platform or by email. Your continued use after the changes take effect constitutes acceptance.
16. Contact
Questions about these Terms? Email support@cleaninghub.app.