Last updated: May 31, 2026
1. Acceptance of these terms
By creating an account on or using Cleaning Hub (the "Platform"), operated by Cleaning Hub Inc. ("we", "us"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use the Platform. You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction.
2. What Cleaning Hub is
Cleaning Hub is a marketplace that connects clients seeking residential and commercial cleaning services ("Clients") with independent service providers and enterprises ("Cleaners"). We do not employ Cleaners; we provide the technology, payment processing, and trust-and-safety layer for the transaction. The cleaning service itself is provided by the Cleaner, not by Cleaning Hub.
3. Accounts and eligibility
You must provide accurate, current, and complete information when creating an account, and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use. We may suspend or terminate any account that violates these Terms, that we reasonably believe has been used fraudulently, or where required by law.
4. Cleaner verification
We may verify a Cleaner's identity through third-party providers (e.g. Checkr) and may also run background checks where permitted by law. We make commercially reasonable efforts to flag Cleaners who fail verification, but we do not guarantee the accuracy, completeness, or current validity of any verification result. Clients remain responsible for their own assessment of any Cleaner.
5. Bookings, scheduling, and access
When you confirm a booking, you authorize the Cleaner to enter the indicated service address at the agreed time. You are responsible for providing safe and lawful access to the premises. Cleaners may decline a booking at their discretion. We are not responsible for losses caused by delays, no-shows, or failure to provide access.
6. Payments and Stripe
Payments are processed by Stripe under Stripe's own terms. By saving a card or paying for a booking, you authorize Cleaning Hub (via Stripe) to pre-authorize and later capture the amount displayed at booking, including taxes, fees, and any agreed adjustments (e.g. additional time). Cleaning Hub may also collect a service fee, separately itemized. Receipts are made available through your account.
7. Cancellations and refunds
You may cancel a booking before the agreed start time, subject to any cancellation policy displayed at confirmation. Last-minute cancellations or no-shows by a Client may forfeit part or all of the pre-authorized amount, at our reasonable discretion. If a Cleaner cancels or fails to perform, you may be entitled to a refund or rebooking; contact support within seven (7) days of the scheduled service.
8. Acceptable use
You agree not to: (a) use the Platform unlawfully or for any abusive, fraudulent, discriminatory, harassing, or deceptive purpose; (b) impersonate any person or misrepresent your affiliation; (c) attempt to circumvent payment, verification, fees, or safety features; (d) collect, scrape, or harvest data about other users; (e) interfere with the Platform's operation; (f) post content that is illegal, defamatory, infringing, or that contains malware. Violations may result in suspension, termination, and legal action.
9. User content and license
You retain all rights in content you submit (messages, photos, notes, reviews). By submitting it, you grant Cleaning Hub a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and use it for operating, providing, and improving the Platform, including for trust-and-safety reviews. You represent that you have the rights necessary to grant this license.
10. Disclaimers
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. Cleaning Hub does not warrant that the services performed by any Cleaner will meet your expectations or any particular standard.
11. Limitation of liability
To the maximum extent permitted by law, Cleaning Hub, its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or property, arising out of or in connection with the Platform or any Cleaner's services. Our aggregate liability for any claim is capped at the greater of (a) the total amount you paid to Cleaning Hub in the 6 months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).
12. Indemnification
You agree to defend, indemnify, and hold harmless Cleaning Hub and its affiliates from and against any claims, damages, losses, and reasonable expenses (including legal fees) arising out of (a) your use of the Platform, (b) your breach of these Terms, (c) your violation of any third party's rights, or (d) content you submit.
13. Disputes and arbitration
Most issues are best resolved by contacting support@cleaninghub.app first. Any dispute that cannot be resolved informally will be governed by the laws of the Province of Ontario, Canada, and submitted to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless mandatory consumer-protection rules require otherwise. Class-action claims and class arbitrations are waived to the maximum extent permitted by law.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via the Platform or by email. Your continued use after the changes take effect constitutes acceptance.
15. Contact
Questions about these Terms? Email support@cleaninghub.app.